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Navigation device frozen or restarting
If your device freezes or restarts on its own, the TomTom application may not be installed properly.
For the GO 2000 series, VIA series, GO LIVE series, Blue & Me TomTom 2, Sony XNV, TomTom Connect :
- Connect your device to the computer
- Open MyTomTom
- Download available updates and/or follow the prompts in MyTomTom
Other Devices:
Before you begin, make sure you have the latest version of TomTom HOME installed on your computer.
Part 1: Remove the current application
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2. Connect your device to your computer using the USB cable or dock. 3. Turn on your device by pressing the power button for 5 seconds.
5. In the Main Menu of HOME click on Manage my device.
6. Click on the plus symbol
7. Click on Remove items from device. 8. Click OK at the prompt. 9. You will see a prompt, asking you to save a copy before you delete it. Choose Don't copy. 10. The application will then be removed. Click Done when complete. |
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next to Applications. Click in the checkbox 
on the right to select the application.
Part 2: Reinstall the TomTom Application
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1. Fully Exit TomTom HOME. 2. Locate the TomTom folder in the following location on your computer:
3. Rename this folder to 'TomTomOLD'.
4. Restart TomTom HOME. 5. Download and reinstall the latest application through HOME. For assistance with this process How do I update my TomTom device with the latest application? |
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Windows XP: C:\Documents and Settings\<username>\My Documents\
Windows Vista: C:\Users\<username>\Documents\
Macintosh: Macintosh HD/<username>/Documents/
+ I. Change the name of the folder under 
